Fill out the form on our order page to proceed with a custom job.
Yes we do. Shipping costs will be calculated at checkout.
Shipping starts at $8 depending on the items purchased Australia wide. Extra charges apply for international shipping and will be calculated at checkout.
Pricing for an Abby & Lee Collection Toy starts at $19.50.
Pricing for a custom toy starts at $139 for a small Toy measuring approximately 20cm width or height.
Directly from your computer when you order on our Order Your Toy page.
Once your toy has been approved for production and payment has been received, it will be completed anywhere from 2 to 4 weeks. You will be emailed during the development of your toy so you know how things are going.
Yes, this can be discussed. Pricing & details will vary depending on requirements.
Unfortunately no. As the toys are each created by hand they must be charged at full rate. However if you wish to order in bulk we can discuss a discount.
There are 3 sizes available for a custom Awaken toy. Small (20cm max height/width) Medium (40cm max height/width) Large (60cm max height/width) The Abby & Lee Collection vary in sizes.
Hand-drawn, or computer rendered drawings. Each drawing will be assessed to see if they can be made into toys.
You can have a pet/person turned into a custom toy. Please be aware that the result is an interpretation of the image provided.
Due to trademark issues this is not recommended. However, for example, an original drawing of your favourite superhero is ok.
100% new materials, including cotton, polyester, faux fur, safety eyes & noses and 100% non-allergenic filling fibres.
  1. Your artwork is inspected and interpreted.
  2. The planning preparation begins, creating the one of a kind pattern for your toy.
  3. The hunt begins for materials required to make the transition from paper to reality.
  4. After all the elements are gathered, your toy will be assembled by hand.
  5. Your toy will need to pass creative approval and tested for durability.
  6. Your toy is given a certificate of authenticity, a personal stats card and care instructions, then packed for the journey home. Each step takes time to ensure that your toy is created with care. Please be aware that you will receive a mid and final product update to keep you in the loop.
Thats the thing, it doesn’t matter! It’s the memories the drawing will make that matter.
Your toy does NOT like water! It would protest loudly – if possible! However, will be willing to compromise on a wipe down with a damp cloth.
Definitely, as long as it is before artwork has been approved for production and payment received. You will be updated on the progress of your toy at every step.
Your Toy will be put through its paces before delivery. Your Toy will be only sent to you once this process has been thoroughly completed. If you contact us within 10 days of receipt of your toy please email a picture of your Toy to and it will be assessed for repair.
If your Toy has had an accident within 10 days of receipt, please email a picture of your Toy to and it will be assessed for repair.
Don’t say that in front of your toy! Bringing your toy to life is quite a challenge, however every effort is made to give you the final product you desire. With this in mind, there are no refunds for conflict in interpretation of your artwork.
If there is a hiccup during the production of your toy you will be notified. Don’t forget that your toy is hand-crafted and this process can take a little longer than expected. Apologies in advance if your toy is a little late. When your toy is shipped you will be sent out a tracking number so you can see where it is at every step of the journey.

If you have any further questions please email