Awaken the Toys at all costs strives to exceed your expectation through the creation of custom and unique toys from your child’s drawings.

We understand that at times you may not be completely satisfied with the service or product provided and on those occasions the Awaken the Toys team will endeavour to work with you to rectify the issue.

Awaken the Toys will gladly replace your custom toy should it arrive in disrepair, be faulty or deemed not to have been produced in line with the agreed brief or specifications.

You must contact the Awaken the Toys team in regards to a faulty, damaged or incorrect product within 10 days of receiving your item by mail or courier.

Only in the instance that the Awaken the Toys team are not able to reproduce or rectify a problem will Awaken the Toys provide a 100% refund inclusive of postage and handling fees.

Any product you return must be in the same condition you received it and in the original packaging.

Please keep the receipt.